Business and Information Technology troubleshooting, is both an art and a science. PSaT is experienced in all support levels defined below for clarity.
Multi-disciplinary troubleshooting
Support Levels
- st, Level telephone Support and Management or Helpdesks
- nd, Level Technical support that requires specialist skills
- rd, Level support cross domain expertise, typically last resort
- th, Level support, Multi-disciplinary troubleshooting, cross domain and specialists, including multiple vendor relationships.
- 1st thru 4th Level support for our Products and Services
- 2nd thru 4th Level support for your IT environment
- Proactive research and development of your IT support Processes to reduce problems and enhance resolution rates
- Work with your existing IT and Support vendor Services to improve outcomes
- Support Staff Training needs analysis
- Support staff Development and training
PSaT Multi-disciplinary troubleshooting principals
- Root cause analysis
- Solve once, solve many times
- Act to reduce likelihood of re-occurrence
- Document to hasten future responses (our records)
- Document in your Knowledge Base
- Continuous improvement
- Our Processes
- Your Environment and Processes
- Staff Capability uplift
- Recommend proactive activities